Schluter-DITRA 5-Year Limited Warranty
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Subject to the conditions and limitations as stated hereinafter, Schluter Systems L.P. warrants that Schluter-DITRA (the “Product”) will meet all composition and performance criteria for a period of five (5) years from the date of purchase only when the Product is used and installed in accordance with the terms and conditions of the Schluter-DITRA Installation Handbook and industry standard guidelines that are not in conflict with the Handbook. |
If the Product fails to meet this warranty, Schluter Systems L.P. will at its election reinstall or replace the failed portion of the floor covering assembly. Floor covering assembly is defined to include all Schluter-DITRA materials, non-reusable flooring surfaces, and the appropriate setting and grouting materials.
Further, due to conditions beyond the control of Schluter Systems L.P. (e.g., color and shade availability, discontinuation, normal wear and tear), Schluter Systems L.P. cannot guarantee or warrant an exact match to the specific tile, stone, or other flooring materials used in the installation. In such events, substantially similar materials may be substituted.
WARRANTY DISCLAIMER: THERE ARE NO WARRANTIES BEYOND THIS EXPRESSED WARRANTY AS STATED ABOVE. ALL OTHER WARRANTIES, REPRESENTATIONS OR CONDITIONS, EXPRESSED OR IMPLIED, ARE DISCLAIMED AND EXCLUDED, INCLUDING WARRANTIES, REPRESENTATIONS OR CONDITIONS OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ARISING BY STATUTE OR OTHERWISE BY LAW OR FROM A COURSE OF DEALING OR USAGE OF TRADE. SCHLUTER SYSTEMS L.P. AND SCHLUTER SYSTEMS (CANADA) INC. EXCLUDE AND IN NO EVENT SHALL EITHER HAVE ANY LIABILITY FOR LOST PROFITS OR ANY OTHER INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, EXEMPLARY, OR CONSEQUENTIAL DAMAGES, ARISING OUT OF OR OTHERWISE CONNECTED TO FAILURE OF THE PRODUCT OR FLOORING SYSTEM OF WHICH IT IS PART, NOR MISUSE OF THE PRODUCT OR FLOORING SYSTEM, REGARDLESS OF ANY STRICT LIABILITY, ACTIVE OR PASSIVE NEGLIGENCE OF SCHLUTER SYSTEMS L.P. OR SCHLUTER SYSTEMS (CANADA) INC., AND REGARDLESS OF THE LEGAL THEORY (CONTRACT OR TORT OR EXTRA-CONTRACTUAL OR OTHER), NOR FROM ACTS OF WAR, TERRORISM, INTENTIONAL ACTS OF DESTRUCTION, ACTS OF GOD, ANY LOSSES DUE TO DELAYS, OR ANY OTHER INCIDENTAL OR CONSEQUENTIAL DAMAGES. THIS WARRANTY IS GIVEN IN LIEU OF ANY OTHER WARRANTY EXPRESSED OR IMPLIED. THE REMEDIES CONTAINED HEREIN ARE THE ONLY REMEDIES AVAILABLE FOR BREACH OF THIS WARRANTY.
NO ASSIGNMENT: This Limited Warranty extends only to the original end-user (owner) and is not transferable or assignable.
SUITABILITY OF PRODUCTS: IT IS THE RESPONSIBILITY OF THE OWNER/ BUILDER/ INSTALLER TO ENSURE THE SUITABILITY OF ALL BUILDING MATERIALS AND ALL ASSOCIATED BUILDING MATERIALS FOR THE OWNER’S INTENDED USE. IT IS RECOMMENDED THAT THE OWNER CONSULT WITH AN EXPERIENCED AND PROFESSIONAL INSTALLER.
CLAIMS ON THIS LIMITED WARRANTY: To make a claim under this Limited Warranty, the owner must provide Schluter Systems L.P. with written notice within 30 days of any alleged defect in the Product covered by this Limited Warranty, together with date and proof of purchase of the Product, and name and address of all installers, failing which this Limited Warranty shall be of no legal effect. Schluter Systems L.P. reserves the right at its election and as a condition of this Limited Warranty to inspect the alleged failed and defective condition.
This warranty shall supersede and replace any and all prior oral or written warranties, agreements, or other such representations made by or on behalf of Schluter Systems L.P. relative to the Product or the application of the Product and shall apply to any installation occurring on or after January 1, 2007. No changes or modification of any terms or conditions of this warranty are allowed unless authorized by written agreement and signed by the General Manager or an Officer of Schluter Systems L.P.
All Claims (other than Canadian Claims) shall be sent to:
Schluter Systems L.P.
Attn: Warranty Claims Dept.
194 Pleasant Ridge Road
Plattsburgh, New York 12901
All Canadian Claims shall be sent to:
Schluter Systems L.P.
c/o Schluter Systems (Canada) Inc.
Attn: Warranty Claims Dept.
5626 Thimens Blvd.
St-Laurent, Quebec
H4R 2K9
Updated: January 1, 2007
Further, due to conditions beyond the control of Schluter Systems L.P. (e.g., color and shade availability, discontinuation, normal wear and tear), Schluter Systems L.P. cannot guarantee or warrant an exact match to the specific tile, stone, or other flooring materials used in the installation. In such events, substantially similar materials may be substituted.
WARRANTY DISCLAIMER: THERE ARE NO WARRANTIES BEYOND THIS EXPRESSED WARRANTY AS STATED ABOVE. ALL OTHER WARRANTIES, REPRESENTATIONS OR CONDITIONS, EXPRESSED OR IMPLIED, ARE DISCLAIMED AND EXCLUDED, INCLUDING WARRANTIES, REPRESENTATIONS OR CONDITIONS OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ARISING BY STATUTE OR OTHERWISE BY LAW OR FROM A COURSE OF DEALING OR USAGE OF TRADE. SCHLUTER SYSTEMS L.P. AND SCHLUTER SYSTEMS (CANADA) INC. EXCLUDE AND IN NO EVENT SHALL EITHER HAVE ANY LIABILITY FOR LOST PROFITS OR ANY OTHER INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, EXEMPLARY, OR CONSEQUENTIAL DAMAGES, ARISING OUT OF OR OTHERWISE CONNECTED TO FAILURE OF THE PRODUCT OR FLOORING SYSTEM OF WHICH IT IS PART, NOR MISUSE OF THE PRODUCT OR FLOORING SYSTEM, REGARDLESS OF ANY STRICT LIABILITY, ACTIVE OR PASSIVE NEGLIGENCE OF SCHLUTER SYSTEMS L.P. OR SCHLUTER SYSTEMS (CANADA) INC., AND REGARDLESS OF THE LEGAL THEORY (CONTRACT OR TORT OR EXTRA-CONTRACTUAL OR OTHER), NOR FROM ACTS OF WAR, TERRORISM, INTENTIONAL ACTS OF DESTRUCTION, ACTS OF GOD, ANY LOSSES DUE TO DELAYS, OR ANY OTHER INCIDENTAL OR CONSEQUENTIAL DAMAGES. THIS WARRANTY IS GIVEN IN LIEU OF ANY OTHER WARRANTY EXPRESSED OR IMPLIED. THE REMEDIES CONTAINED HEREIN ARE THE ONLY REMEDIES AVAILABLE FOR BREACH OF THIS WARRANTY.
NO ASSIGNMENT: This Limited Warranty extends only to the original end-user (owner) and is not transferable or assignable.
SUITABILITY OF PRODUCTS: IT IS THE RESPONSIBILITY OF THE OWNER/ BUILDER/ INSTALLER TO ENSURE THE SUITABILITY OF ALL BUILDING MATERIALS AND ALL ASSOCIATED BUILDING MATERIALS FOR THE OWNER’S INTENDED USE. IT IS RECOMMENDED THAT THE OWNER CONSULT WITH AN EXPERIENCED AND PROFESSIONAL INSTALLER.
CLAIMS ON THIS LIMITED WARRANTY: To make a claim under this Limited Warranty, the owner must provide Schluter Systems L.P. with written notice within 30 days of any alleged defect in the Product covered by this Limited Warranty, together with date and proof of purchase of the Product, and name and address of all installers, failing which this Limited Warranty shall be of no legal effect. Schluter Systems L.P. reserves the right at its election and as a condition of this Limited Warranty to inspect the alleged failed and defective condition.
This warranty shall supersede and replace any and all prior oral or written warranties, agreements, or other such representations made by or on behalf of Schluter Systems L.P. relative to the Product or the application of the Product and shall apply to any installation occurring on or after January 1, 2007. No changes or modification of any terms or conditions of this warranty are allowed unless authorized by written agreement and signed by the General Manager or an Officer of Schluter Systems L.P.
All Claims (other than Canadian Claims) shall be sent to:
Schluter Systems L.P.
Attn: Warranty Claims Dept.
194 Pleasant Ridge Road
Plattsburgh, New York 12901
All Canadian Claims shall be sent to:
Schluter Systems L.P.
c/o Schluter Systems (Canada) Inc.
Attn: Warranty Claims Dept.
5626 Thimens Blvd.
St-Laurent, Quebec
H4R 2K9
Updated: January 1, 2007
Additional informationRelevant information to tile floor installation. Ditra Installation Instructions
Guidelines for the Placement of Movement Joints
Thin-set Facts
Waterproofing Requirements
Ditra Warranty
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Further information