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This online privacy policy (“Privacy Policy”) applies to the operation of the website (www.schluter.com) (the “Website”), mobile app (“App”), and all associated services (collectively, the “Online Services”) provided by Schluter Systems L.P. (“Schluter” or “We”) and any of Schluter’s affiliated companies. Schluter and its affiliates are committed to respecting and maintaining the privacy of information that is gathered through your access to or use of the Online Services.
This Privacy Policy applies in regards to information about you that is collected in conjunction with your access to or use of the Online Services. Schluter will treat the information collected via the Online Services in accordance with the terms of this Privacy Policy, now and as it may be amended by Schluter.
BY ACCESSING THE ONLINE SERVICES YOU HEREBY CONSENT TO THE COLLECTION, USE, DISCLOSURE, AND RETENTION OF INFORMATION AS DESCRIBED IN THIS PRIVACY POLICY, NOW AND AS IT MAY BE AMENDED BY SCHLUTER.
The Online Services are not directed or intended towards, nor do we knowingly collect or retain any personal information about, any individual under 13 years of age. If you are under 13 years of age, do not use or provide any information on the Online Services or make any purchases through the Online Services. To the extent permitted by applicable laws, we will securely delete such information from our systems upon being requested to do so by a parent or legal guardian. If you believe we might have any information from or about a child under 13 years of age, please contact us at privacy@schluter.com. To the extent permitted by law, we may, however, retain personal information about an individual that is less than 13 years of age where: (i) such individual has purchased a product through the Online Services and cancels such purchase and whereby we must retrieve the underlying product sold to such individual; (ii) such personal information is relevant to litigation or potential litigation; (iii) such individual has undertaken any wrongful conduct or conduct that is otherwise actionable in regards to the exercise by Schluter or its affiliates of any remedy available to them; and/or (iv) such retention is reasonable and otherwise permitted under applicable laws.
THIS PRIVACY POLICY MAY BE AMENDED FROM TIME TO TIME. NOTICE OF ANY SUCH MODIFICATION WILL BE PROVIDED IN THE HEADER OF THIS PRIVACY POLICY BY WAY OF AN AMENDED EFFECTIVE DATE. YOU ARE THEREFORE INVITED TO PERIODICALLY ACCESS THIS PRIVACY POLICY AND MAKE NOTE OF THE EFFECTIVE DATE TO DETERMINE WHETHER CHANGES HAVE BEEN MADE SINCE YOU LAST REVIEWED IT. A REVISION HISTORY WITH RESPECT TO CHANGES MADE TO OUR ONLINE PRIVACY POLICY IS AVAILABLE UPON WRITTEN REQUEST.
The following is a summary of some of the reasons why information is collected in regards to your access of the Online Services:
We may combine or aggregate any of the information we collect through the Online Services, offline, or elsewhere for any purpose.
Use of the Online Services
The following information may be collected when you access and use of the Online Services or certain sections or features of the Online Services:
User communications
When you send e-mail or other communications to Schluter, we will use your contact information and whatever other information is provided in your communication for the purposes of our review, processing, redirection, escalation, and response to your comments or inquiries. These can include e-mails sent by you via the “Contact Us” feature to make inquiries or report abuse on the Online Services; e-mails sent to personal recipients and authorized Schluter dealers to share Project Lists; or sharing of Project Lists through social media platforms such as Twitter and Facebook.
Clickstream Data & Links
“Clickstream Data” refers to information generated by the activity of users on the Internet based upon the websites and/or webpages they visit, links they click (on a website or in a hyperlink embedded in an e-mail or other electronic document) or features and services they use on a website.
Schluter may also provide on the Online Services or in e-mails or other electronic documents links to web pages on the Online Services or on third party websites, and may track the path of these links as followed by the end user.
Schluter uses this information to improve the Online Services, e-newsletters, services and products it offers and to measure the overall effectiveness of our communications with customers and end users.
Log Data
When you visit the Online Services, your web browser will send data about your computer’s IP address, type of browser or version, and statistics regarding the time spent on the Online Services (and/or on particular webpages or sections of the Online Services) and actions performed on the Online Services (“Log Data”).
Log Data is usually only logged for a temporary period of time. Log Data may, however, be retained for security purposes such as to block users who are suspected of breaching the terms of use of the Online Services from further accessing the Online Services.
Data may also be anonymized and aggregated to compile statistical information which may be used for operational, marketing or other commercial purposes.
Schluter may share information with its affiliates and subsidiaries based in the United States, Canada, Germany, Italy, France, Spain, Turkey and the United Kingdom. Schluter will not share information with any other third party except in the following instances:
Your information is kept at facilities and on servers owned and operated by third party service providers retained by Schluter that are located in the United States. Moreover, information associated with any online transaction made through the Online Services is stored in our enterprise resource planning system which is hosted in facilities and on servers located in Germany. Information associated with any online learning or workshop registration made through the Online Services is stored at facilities and on servers owned and operated by Schluter in Canada. In addition, we may transfer your information outside the United States to our affiliates, business partners, and service providers located in other countries. By accessing and/or using the Online Services, you consent to such transfer to, and processing in, the United States, Germany, and these other countries.
Cookies and other tracking technologies can serve to recall information previously provided by a web user. A “cookie” is a small text file that may be used, for example, to collect a user’s information about Online Services activity. Cookies may contain identifiers that are transferred to your computer’s hard drive through your web browser to enable our system to recognize your browser. Employing cookies enables the web server for the Online Services to recognize that you have returned to a specific page. This allows Schluter to track the frequency of your visits and to design and configure the Online Services to make it the most optimal experience for you as a user.
Most browsers are automatically set up to accept cookies. If you wish, you can reconfigure your browser’s preferences to refuse all cookies or to indicate when a cookie is being sent. However, if you refuse a cookie, you may not be able to use some of the features available on the Online Services or may need to re-enter previously entered information or selected Online Services preferences.
We do not currently respond to web browser “do not track” signals or other mechanisms that provide a method to opt out of the collection of information across the networks of websites and online services in which we participate. If we do so in the future, we will describe how we do so in this Privacy Policy. Visit the following website, www.allaboutdnt.org, for more information on this developing area.
Pursuant to California Civil Code § 1798.83, users of the Online Services that are California residents may request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes once per year. To make such request, please e-mail privacy@schluter.com or send written request to: 194 Pleasant Ridge Road, Plattsburgh, NY 12901.
As a California resident, you have the right to request:
Please be aware that these rights are subject to several exceptions. For example, we are not required to delete your personal information to the extent that it is required to provide you with a Service or to identify and repair errors to the Service.
If you wish to exercise your rights under California Civil Code § 1798.83, please e-mail
We have administrative, technical, and physical safeguards designed to protect your information. While reasonable safeguards and security measures are in place to prevent against unauthorized use, access, or disclosure of your information, Schluter cannot guarantee that such safeguards are impenetrable from breaches. You assume the risk of unauthorized use, access, or disclosure of your information that may occur as a result of transmission over networks outside the control of Schluter or access of encrypted information by unauthorized persons.
If you are a registered user, your user information and transaction history may be retrieved through access to your account. The risk associated with the foregoing can be mitigated by using strong a password and changing it frequently. You should take all reasonable steps to secure your account password from unauthorized disclosure and/or use.
“Phishing” refers to attempts made to acquire sensitive information and defraud online account holders. Schluter’s policy is to never request any personal information, including credit card information, passwords, usernames, or other login or financial information through unscheduled telephone calls or e-mails. If you have any doubt as to the legitimacy of any such solicitation, you should take reasonable steps to authenticate the solicitation by calling our customer service number, which is posted on the Online Services. When authenticating a solicitation, please be mindful not to use any hyperlink or telephone number provided in the originating e-mail, as these may also not be authentic.
By choosing to share Project Descriptions and Project Lists via social media platforms (including Facebook and Twitter), information from your social media account may be collected. Your social media account information will not be shared with third parties, and Schluter will not tag, post, advertise, or otherwise share any information through your social media account. The privacy policy of the social media network controls the collection, use and disclosure of all information transmitted. The social media platform may be able to collect information about your use of the Online Services if you interact with social media widgets (e.g., a Facebook “Share” or “Like” button).
The Online Services may also contain third party hyperlinks. You acknowledge and agree that we are not responsible for the collection and use of your information by such third parties that are not under our control. We encourage you to review the privacy policies of each website you visit.
Information that is collected by Schluter is retained for as long as the information is reasonably necessary, useful, or relevant for the realization of the purpose for which it is collected or obtained (as set forth in this Privacy Policy or as otherwise disclosed at the time of collection).
Information may be retained beyond the realization of the purpose for which it was originally collected (including, without limitation, completion of any transaction or termination of any account on the Online Services): (i) in regards to transactions effected through the Online Services where such retention is necessary, useful or relevant for internal administrative, accounting, technical and operational purposes (including, warranty management, claim management and actual and prospective litigation); (ii) where the information is relevant to litigation or potential litigation; (iii) where such retention is required to comply with applicable laws and regulations; and/or (iv) where such retention is reasonable and otherwise permitted by applicable laws.
You may correct and update personal information on file with your user account at any time by logging in and making changes under the “Profile” section. Please note that previous information on file will continue to be archived by Schluter.
Deletion of your user account will not automatically result in the destruction of all of your information. We may continue to retain such information to fulfill any outstanding orders, or for archival, security, and/or litigation purposes, or where required by applicable law.
If you have any questions about the Privacy Policy or have any concerns in terms of this Privacy Policy or Schluter’s compliance with this Privacy Policy, please contact our privacy officer at the following coordinates:
Schluter Systems L.P.
194 Pleasant Ridge Road
Plattsburgh, New York 12901
E-mal : privacy@schluter.com 1-800-472-4588