Delivery is Monday to Friday, between 8 am and 5 pm local time. If you are not home to accept delivery, a delivery notification card with further details will be issued. In some cases, smaller shipments made by courier may be left at your door. Please note that larger shipments made by common carrier require a signed acknowledgement of receipt. If your order is shipped by common carrier, the carrier will call you in advance to arrange a delivery time.
Delivery is typically to the front door of houses and the ground floor lobby of apartment and condominium buildings. Delivery vehicles and equipment are not permitted on private property.
Some geographic service restrictions apply. In certain remote locations, delivery will be made to the courier's closest Pick-Up Centre from the shipment destination. Customers will be notified by telephone when shipments are available for pick-up.
Multiple items may be shipped separately due to size and may arrive at different times. If any single package in your order exceeds 31.8 kg (70 lbs), assistance to unload your order may be required when it arrives.