Technical Services
Solving complex challenges with expert knowledge and trusted guidance.
Our Technical Services team is the expert resource behind Schluter’s products and systems. They provide the knowledge, precision, and insight that keep projects running smoothly long after installation is complete. From troubleshooting and warranty evaluations to addressing claims and complex product questions, this team ensures that every issue is handled with accuracy, professionalism, and care. It is an environment where technical understanding and real-world problem-solving come together to deliver dependable results and exceptional customer support.
The team’s work focuses on the post-installation phase, where their expertise makes a measurable difference. They analyze situations in the field, assess product performance, and guide both professionals and homeowners through solutions that maintain the integrity of each system. Field Technical Managers play a key role in this process, offering hands-on assessments and expert insight directly at job sites when specialized support is required. Every interaction, whether a quick consultation or an in-depth investigation, reflects Schluter’s commitment to standing behind its products and supporting those who use them.
Beyond resolving challenges, Technical Services ensures consistency and accuracy across the company. They collaborate with Customer Service, Product Management, and Engineering to share feedback from the field, helping refine processes, improve product performance, and prevent future issues. This cross-functional communication strengthens both product reliability and customer confidence, ensuring that every solution is informed, consistent, and aligned with Schluter’s high standards.
As Schluter continues to grow, the Technical Services team remains central to upholding our reputation for technical excellence. Their work not only protects the company’s credibility but also provides valuable insight that drives ongoing improvement. It is a department where expertise deepens over time and where curiosity and dedication open the door to continuous learning and career advancement.
For those who thrive on detail, analysis, and customer-focused problem-solving, a career in Technical Services offers the opportunity to make a lasting impact. Through trusted guidance and expert support, this team ensures that Schluter products perform exactly as intended, delivering confidence, reliability, and peace of mind to every customer.
Employee Stories
Behind every product is a person with a story to tell.
Hear how our employees are growing their careers—and shaping the future of Schluter.
After having worked a number of jobs over the years, I can confidently say that working here has been the first time I have encountered a healthy and supportive company culture. There are numerous opportunities for career growth and skill advancement. If you pair that with competitive compensation, supportive and collaborative colleagues, and an environment where your work feels valued, you've really found an amazing place to build a career.
Armand Langevin
Technical Services Specialist
I love being a part of a great team of people who foster a positive, healthy, and safe work environment that I look forward to coming back to every day. Any challenge is countered with professional insight, years of experience, and a friendly attitude. You can't ask for a better place to work.
Alex Coache
CAD Technician
I love the work culture. Everybody's on the same wavelength and everything just flows nicely. I enjoy working for Schluter-Systems because I'm able to see the products we produce outside in the real world, and knowing that I've contributed to that is an amazing privilege.
Napoleon Shand
Technical Lab Technician
Current Career Opportunities
View open roles across Schluter-Systems and find where your career could take you.